If for some reason your order will not ship within the above mentioned time frame, we will notify you via e-mail. Make sure your email provider will accept email from swedeclean@cox.net. If you have not received an order confirmation from us might depend upon your email security setting! Do not hesitate to call 480-759-5120 to check on your order status. We ship only complete orders. Partial shipping or back orders allowed only for orders over $200.00. See also communication policy. Click here.

All of our products are guaranteed for 30 days. If you buy one of our products and are not satisfied for any reason, you may return the unused portion for a refund as long as product(s) are in a re-sellable condition (original packaging and un-used, No questions asked!) and having obtained proper return claim number. You pay for return shipping including insurance! You will be refunded the purchase price of the returned items, less shipping and handling charges and a 20% restocking fee. All orders that are refused delivery are subject to an automatic restocking fee of 30%. This return policy does not cover items not functioning or covered under manufacturers warranty but you still have to call us to get a return claim no.

With your return, include a copy of the original order receipt and a brief explanation for the return.

Return the product(s) to:

• SwedeClean
• Product Returns
• PO Box 50158
• Phoenix AZ 85076

SwedeClean must receive all returns within 20 days from the date the order was received. The customer is responsible for return shipping costs, unless the product is defective. We are not responsible for lost or damaged return shipments. For your protection, returns should be shipped using a method that provides a tracking number or requiring the receiver to sign for the package.

All returns are usually processed within 7 – 10 business days from receipt of your item(s). Refunds are made using PayPal refund process.

Note: Certain orders, including those with multiple items and/or large quantities of individual items, are subject to a restocking fee of 30%. If you are uncertain of the application of a product, contact us prior to ordering large quantities to avoid a possible restocking fee.

Defective Items

If you believe the item you received is defective, call us before you return the item. We will either ship out a replacement or issue a PayPal refund allowing for you to send the item back at no cost to you. Please do not return a defective item without prior authorization!

Missing Items

If you believe item(s) missing from your original order please send us an email with your claim and include your phone no and we will get back to you promptly.